Frequently Asked Questions
Everything you need to know about AZUR STUDIO, including products, delivery, payments, and services.
What is AZUR STUDIO?
AZUR STUDIO is a company specialized in caravans, tiny houses, mobile homes, modular furniture, fitted kitchens, and utility trailers for modern living solutions across Europe.
What products do you sell?
We sell caravans, folding caravans, mobile homes, tiny houses, trailers, and interior solutions such as kitchens and furniture systems.
Do you offer custom-made products?
Yes, many products can be customized in layout, design, materials, and equipment depending on customer needs.
Where do you deliver?
We deliver across Europe and selected international destinations depending on logistics feasibility and regulations.
How long does delivery take?
Delivery time depends on the product type, customization level, and destination. Custom projects require additional production time.
Do you ship internationally?
Yes, international shipping is available depending on transport conditions and destination approval.
Can I track my order?
Yes, we provide updates during production and delivery so customers can follow their order status.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and secure online payment systems.
Do you allow deposit payments?
Yes, customers can pay a deposit (down payment) or full payment depending on the agreement.
When is the remaining balance due?
The remaining balance is usually paid before delivery or shipment depending on contract terms.
Are your products covered by warranty?
Yes, all products are covered by EU legal warranty against defects and non-conformity.
Can I cancel my order?
Cancellation is possible before production starts. Once production begins, cancellation may be restricted.
Can I return a custom product?
Custom-made products are generally non-returnable unless there is a defect or legal requirement.
What happens if my product arrives damaged?
Damage must be reported immediately with photos so our support team can provide a solution.
Do you offer installation services?
Installation support may be available depending on the product and delivery location.
Are mobile homes suitable for year-round use?
Some models are designed for year-round living with insulation and heating systems.
Do you sell furniture separately?
Yes, modular furniture and kitchen solutions are available separately.
Can I modify my order after confirmation?
Changes are possible before production starts, depending on feasibility.
Do you offer financing options?
Financing options may be available depending on order value and customer profile.
Is VAT included in prices?
VAT depends on customer country and legal status and is always shown on invoices.
How can I contact customer support?
You can contact us by phone at +33 7 74 84 48 21 or via the contact form.
Do you ship outside Europe?
Yes, shipping outside Europe is possible depending on logistics approval.
Do you offer bulk orders?
Yes, we handle bulk and business orders for professional clients across Europe.
Do you provide delivery insurance?
Delivery insurance may be included depending on the transport method.
How do I get a quote?
You can request a personalized quotation by contacting us with your project details. Our team will respond with a tailored offer.